Last updated: March 1, 2023
Super Sponge (“us”, “we”, or “our”) operates the supersponge.shop website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, email address, as well as any other information (“Personal Information”).
Log Data
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Our Commitment To Children’s Privacy
Protecting the privacy of young children is especially important to us. For that reason, we do not knowingly collect or maintain Personally Identifiable Information on our Site from persons under 13 years of age, and no part of our Site is directed to persons under 13. If you are under 13 years of age, then please do not use or access this Site at any time or in any manner.
We will take appropriate steps to delete any Personally Identifiable Information of persons less than 13 years of age that has been collected on our Site without verified parental consent upon learning of the existence of such Personally Identifiable Information.
What Information Do We Collect?
1. Site and Product analytics: We get basic Site analytics to improve your experiences of using our sites, products and services – for example, we will look at things like traffic to our site, how visitors move around the Site, the devices visitors use, and common browsers. But this analytics data is not associated with you as an individual.
2. Your profile: When you create an account as a Shopper or Supplier on our Site, we create a profile – your username, password, first name, last name, and your choice of avatar. You can also choose to add your phone number and address. We need this to operate our service, fulfill your orders, and contact you if needed.
3. Browsing history and saved items: We’ll record what products you browse and engage with on our Site, details about when you made purchases, your saved shopping cart, and your saved items. We need this to operate our service and provide features like recommendations to you.
4. Order details: When you place an order we will collect your name, phone number, address, email, and payment information like credit card or bank account details. We need this primarily to fulfill your order.
5. Communications: If you contact us directly, we may receive additional information about you. For example, if you contact customer support we’ll receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
How Do We Use Your Information?
1. Responding to your queries. We will use your information to confirm your identity and help us respond to any queries you submit to us. For example, we may use your information to confirm your identity when you contact us via our customer support channels.
2. Processing your orders. We will use your information to verify your identity, process your orders, manage delivery of your orders, and provide customer service to you. For example, we will use your contact details and payment information in order to deliver your orders.
3. Improving our services. We will use your information to monitor, improve, and administer our Site and services, and personalize our services by making recommendations and showing relevant offers and advertisements. For example, we will use your browsing information and purchase history to make recommendations and display targeted promotions that might be of interest to you.
4. Keeping our Site safe and secure. We will use your information for fraud prevention and risk assessment purposes. For example, we will use this information to detect and prevent cyberattacks or attempts to commit identity fraud.
Sharing Your Information
1. Service providers. We use third party service providers to help us operate and improve our Site and services. This includes payment processors, delivery services, Site analytics providers, customer support and ticket platforms, marketing and advertising platforms, and more.
2. As required by law. We will disclose your information if reasonably necessary to comply with legal process. For example, we may disclose your information to comply with any court order. We may also disclose your information if we determine it reasonably necessary to prevent crime, fraud, or imminent bodily harm.
Your Choices and Rights
1. Marketing communications. You can opt-out from receiving our marketing emails by following the unsubscribe link in any email communications we send you. Note we will still send you non-marketing emails, like order updates.
2. Your account. You can access, correct, update, and delete certain information in your account settings at any time. You can also delete your account altogether. Note that we may retain certain information if required for legal reasons or legitimate business purposes.
3. Your data. In some cases, you may have the right to request a copy of personal information we hold about you. You also have the right to correct any inaccuracies in that data. Contact us if you would like to exercise those rights.
Data Retention
We only retain your personal information as long reasonably required for legal or business purposes. When we no longer have a legitimate need to process your information, we will delete or anonymize your data. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Use of Cookies and Tracking Technologies
1. Cookies. We use cookies to provide, protect and improve our services, such as remembering your preferences and authorizing logins. You can disable cookies in your browser, but some of our services may not function properly without cookies.
2. Tracking technologies. We use tracking technologies like pixels, tags, and scripts to recognize users across our service and understand how you interact with our Site and emails. You can disable certain technologies in your browser, but our service may not function properly without them.
How We Protect Your Information
We implement security safeguards designed to protect your information, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Our Policy Toward Children
We do not knowingly collect personally identifiable information from children under 13 years of age. If a parent believes their child has submitted personal information to us without verification of parental consent, they should contact us immediately. If we become aware that a child under 13 has provided personally identifiable information, we will delete such information from our files.
How to Contact Us
If you have any questions about our Privacy Policy or information practices, you can reach us by email at [email protected].
Changes to our Privacy Policy
We may modify or update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our site. If required by law, we will get your consent to any material changes. You are advised to consult this policy regularly for any changes.
Last Updated: March 1, 2023
Advertising Disclosure
We feature promotional material and advertising from third party sites, advertisers, and ad networks. This promotional material is not necessarily endorsed by us, nor are we responsible for it. We do not represent that third party sites will display advertising or promotional information in compliance with your guidelines or applicable laws. If you click on any advertisement on our site we are not responsible for any purchase or engagement created from that click.
Third-Party Products or Sites
We are not responsible for the content or privacy policies of any third party sites or services associated with or linked from our service (like embedded YouTube videos). Do your own research before providing information on any third party sites or services. We do not endorse any of those third parties or their sites.
Affiliate Disclosure
We engage in affiliate marketing, whereby we earn fees by linking to affiliate sites. We may recommend affiliate products and services that we believe in. However we take pains not to compromise our standards in doing so. We are selective about the affiliates we work with, only promoting those that provide value to our visitors. We hold them to the same editorial standards that we follow.
California Consumer Privacy Act Notice
If you are a California resident, the California Consumer Privacy Act (“CCPA”) provides you with certain rights related to your personal information.
You have the right to know:
- The categories of personal information we have collected about you in the preceding 12 months and the categories of sources from which the information was collected; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we shared your personal information.
You have the right to request:
- A copy of the specific personal information we have collected about you in the preceding 12 months.
- That we delete the personal information we have collected from you.
You have the right to opt-out:
- Having your personal information sold to third parties in certain circumstances.
To exercise any of the above rights, please contact us using the information provided at the end of this policy. We will verify your request using the email address associated with your account, or by mailing you a verification letter to your billing address to verify your California residency.
The CCPA prohibits discrimination for exercising your rights, though some differences in pricing, service or level of customization may apply.
We do not sell your personal information as defined under the CCPA. We do not sell personal information of minors under 16 years of age without affirmative consent.
For more information on the California Consumer Privacy Act, please visit the California Attorney General’s website.
GDPR Privacy Notice
If you are an individual located in the European Union (“EU”), United Kingdom, or Switzerland, you may have certain rights under the General Data Protection Regulation (the “GDPR”) with respect to your personal data, as outlined below.
For this notice “personal data” means any information relating to an identified or identifiable natural person (a “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Your GDPR Rights
If you are located in the EU, UK or Switzerland, you have a right to:
- Access your personal data and to be informed about our data processing activities, including to obtain a copy of your personal data held by us.
- Rectify inaccurate personal data that we are processing.
- Restrict or suspend our processing if you contest the accuracy of your personal data, or object to us processing it.
- Exercise your right to data portability to easily transfer your information to another company.
- Be forgotten and have all your personal data deleted.
- Withdraw your consent to processing based on consent. Note if we are relying on another lawful basis like contract or legitimate interest, you may not be able to object to processing.
- Not be subject to a decision based solely on automated decision making including profiling, if it produces legal effects concerning you or similarly significantly affects you.
If you would like to exercise any of the rights mentioned above, contact us at the information provided at the end of this policy. EU individuals also have a right to lodge a complaint with the supervisory authority in their member state.
Our Legal Basis for Data Processing
When the GDPR requires, we rely on the following legal bases to process your personal data:
- Performance of a Contract – When we must process your personal data to fulfill our contractual obligations to you, like processing your payment information so we can complete your purchase.
- Legitimate Interests – To provide, operate, improve and communicate our services we process personal data for things like security, fraud prevention, analytics, advertising, communications and marketing.
- Consent – In some cases we process your personal data based on your consent. For example, we place certain non-essential cookies based on your consent. This consent can be withdrawn at any time.
- Legal Obligation – We may be required to disclose or process your personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
- Vital Interests – To protect the vital interests of our customers and users, we may disclose personal information in response to legal requests if we believe it’s necessary to prevent harm.
Data Retention and Deletion
We store personal data for as long as needed to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is mandated by law.
If you would like us to delete your personal data, please contact us. We will respond to requests for data deletion within 30 days, unless the data is required for us to fulfill legal requirements, resolve disputes, detect security incidents, protect against malicious/fraudulent activity, or enforce our agreements.
Contact Us
If you have any questions about our practices or this privacy policy, please contact us at:
Super Sponge
123 Main St
Anytown, CA 12345
USA
Email: [email protected]
Phone: 555-123-4567